Booking terms and conditions for Churchill safaris and Travel Ltd.
Churchill Safaris is committed to a policy of fair trading and
great care is taken to see that you have a successful holiday.
All of the arrangements for your holiday are governed by the
conditions below which must be read and then after sign our booking
form.
- Payment – When you confirm your booking with us you must
sign a booking form accepting these Booking Conditions and
immediately pay the appropriate deposit. The balance of the
safari cost is then due 45 days before the date of departure of
the holiday. If your reservation is made within 45 days of
departure, the entire price of the trip must be paid at the time
of confirmation.
Accepted methods of payments include, direct bank wire transfers, local USA checks, Paypal, money orders, cash payments or credit cards. Note that banks charge a percentage for payment by credit cards.
- Cancellation by you – The deposit is paid to us as a sign of
your willingness to utilize travel arrangements and
accommodation which we reserve on your behalf. Should you, or
any member of your booking, be forced to cancel your holiday
reservation you must do so in writing and this must be signed by
the person who signed the booking form. The cancellation will
take effect from the date that written notice was received at
our offices. All cancellations are subject to a charge payable
by the person who signed the booking form as follows;
- For cancellations received 60 – 30 days before departure, 20% of the safari cost is forfeited.
- For cancellations received 29-15 days before departure, 70% of the safari cost is forfeited.
- For cancellations received 14 days or less before departure, 100% of the safari cost is forfeited; however you can contact your insurance company for the refund.
- There will be no refund for gorilla permits as this is a direct policy from the Uganda Wildlife authority.
- Please note that if you just post pone your holiday to a
definite future date, you will only incur a 10% cancellation
charge plus the gorilla permits fees which is non
refundable.
- Alterations by you - All desired changes to your holiday
reservation have to be put in writing.
A change of holiday within 10 weeks of departure will be treated as a cancellation and charges will be levied as set out in Paragraph 2 above.
- Insurance Scheme- It is requirement, when booking your
holiday that you arrange a policy yourself providing comparable
or greater cover. This policy must also offer a 24 hour
emergency telephone service.
- A booking on a shared-room basis is only accepted on the
understanding that if a room mate cannot be matched then you
will be required to accept a single room and pay the appropriate
single supplement.
- We strongly condemn the collecting of any living specimens
from the natural world. Our holidays provide the opportunity to
watch and photograph wildlife only; not to disturb it!
- All baggage and personal belongings are at all times at the
passengers own risk.
- The passenger is responsible for ensuring that all travel documents (eg. Passport, Visa etc) are valid and effective.
OUR COMMITMENTS TO YOU
- After placing a booking with us, we require you to fill in a
safari booking form and send it back to us.
- Alterations by us- We will do our utmost to provide the
holiday arrangements that have been confirmed, but we must
reserve the right to modify or cancel any holiday, flight
schedule, accommodation or arrangement if unforeseen
circumstances amounting to force majeure arise. In such
circumstances we will inform you as soon as possible and, should
the change be such that it alters the nature of the holiday, we
shall offer you the choice of an alternative holiday or a
percentage of all monies paid.
- Prices - We reserve the right to change our prices without
prior notice on only the website rates but the already booked
and agreed safari.
- The company reserves the right to decline any booking
without explanation.
- Our Liabilities to you- It should be noted that your booking
is accepted on the understanding that you come on the holiday
entirely at your own risk. It is not possible for the actions or
omissions of those involved in your holiday over whom we have no
direct control, such as employees of airlines, hotels and
transport undertakings. Naturally we cannot assume
responsibility for loss or expense due to war, riots, strikes,
terrorist activities or natural disaster. This does not effect
your statutory rights.
- Bookings are accepted subject to the transport
conditions and regulations of the carriers to the laws of the
countries in which such carriage is required.
- In the unlikely event of a complaint, please refer to your guide to be able to contact the office immediately. If the problem cannot be resolved, please place your complaint in writing to ether@churchillsafaris.com within 7 days after the end of the tour. All complaints will be dealt with promptly.
